Privacy Policy

Overview

This Privacy Policy explains how Hadata (“Hadata”, “we”, “us”) processes information when you use our products, website, and related services (the “Service”).

Hadata provides business visibility and analytics software for teams. Depending on the relationship, we act as a data controller for account and billing data, and as a data processor for customer data handled on behalf of our customers.

What Data We Process

Account and Organization Data

• Name, email, and role details for account users
• Organization name and workspace configuration
• Authentication and access-control metadata

Service Data

• Data and records submitted to the Service by users
• Connected data-source metadata and sync status
• Dashboards, reports, and workflow settings created in Hadata

Technical and Usage Data

• Log data (IP address, device, browser, and timestamps)
• Performance, error, and reliability telemetry
• Product usage metrics (for example, active users and feature usage)

Billing Data

• Subscription plan and status
• Invoice and transaction metadata from payment providers

Hadata does not store full payment card details. Payment processing is handled by third-party payment providers.

How We Use Data

We process data to:

• Provide, operate, and secure the Service
• Maintain integrations and data synchronization
• Generate analytics, dashboards, and product functionality requested by users
• Provide customer support and service communications
• Handle billing, account administration, and legal compliance
• Improve reliability, performance, and usability

We do not sell personal information or customer data.

Data Retention

We retain data for as long as needed to provide the Service, maintain account history, comply with legal obligations, resolve disputes, and enforce agreements.

Customers may request deletion of their account data by contacting us. We will process verified deletion requests within 60 days, unless a longer retention period is required by law.

Data Sharing

We may share data only with:

• Customer-authorized third-party integrations and data providers
• Service providers that support hosting, monitoring, analytics, and billing
• Professional advisers or authorities when required by law

We do not sell personal information.

Security

We use reasonable administrative, technical, and organizational safeguards to protect data. No system is perfectly secure, and customers are responsible for keeping account credentials secure.

International Processing

Data may be processed in countries where Hadata or its service providers operate. Those locations may have data protection laws that differ from your jurisdiction.

Children's Privacy

The Service is intended for business users and is not directed to children under 13.

Changes

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last updated” date.

Contact

For questions about this Privacy Policy or data requests, contact: [email protected]

General inquiries: [email protected]